pisogame Frequently Asked Questions

The minimum age to register and play on pisogame is 21 years old. This is a strict PAGCOR regulatory requirement for all licensed online gaming platforms in the Philippines. Age is verified during the KYC process using a government-issued Philippine ID. Any account found to be registered by someone under 21 is immediately suspended and reported to PAGCOR.

pisogame accepts the following Philippine government-issued IDs for KYC: UMID card, Philippine Passport, LTO Driver's License, SSS ID, PhilHealth ID, Voter's ID, Postal ID, and PRC ID. You will need to upload a clear photo of the front and back of your ID, plus a selfie holding the ID. KYC is typically reviewed within 24 hours.

No. pisogame strictly enforces a one-account-per-person policy. Creating multiple accounts — whether under the same name or different identities — is a violation of the Terms and Conditions. If multiple accounts are detected, all duplicate accounts will be closed, balances may be forfeited, and the matter may be reported to PAGCOR. One account is all you need.

On the pisogame login page, click "Forgot Password" and enter your registered Philippine mobile number. You will receive an OTP via SMS. Enter the OTP, then set a new password. If you no longer have access to your registered mobile number, contact pisogame support via live chat with your KYC-verified identity details so a support agent can assist with account recovery.

To close your pisogame account, contact the support team via live chat and submit an account closure request. Withdraw any available real-money balance before requesting closure. pisogame processes closure requests within five business days of receiving complete documentation. If you are closing your account due to gambling concerns, inform support so your request can be handled as a responsible gaming self-exclusion instead.

GCash deposits on pisogame are credited to your wallet within seconds of payment confirmation — typically under 30 seconds during normal operating hours. If a deposit does not appear within five minutes, check your GCash transaction history to confirm the payment went through, then contact pisogame live chat with the transaction reference number for immediate assistance.

Standard pisogame accounts receive GCash withdrawals within 24 hours of approval. VIP players receive faster processing: Gold VIP within 10 minutes, Platinum VIP within 5 minutes, and Diamond VIP within approximately 1 minute. All withdrawals require completed KYC verification and must be sent to a GCash account registered under the same name as your pisogame account.

pisogame does not charge its own fees on deposits or withdrawals. However, your payment provider — GCash, Maya, BPI, BDO, or Metrobank — may apply their own transaction fees as per their standard terms. Check your payment provider's fee schedule before transacting. pisogame has no control over fees imposed by third-party payment channels.

pisogame supports the following Philippine payment channels: GCash, Maya (formerly PayMaya), BPI Online Banking, BDO Online Banking, Metrobank Online, InstaPay, PESONet, and QR Ph. All transactions are in Philippine Peso (PHP). pisogame does not accept cryptocurrency deposits or withdrawals. The payment method used for withdrawal must match the one used for deposit and must be verified under your identity.

The minimum withdrawal on pisogame is ₱200 for GCash and Maya, and ₱500 for bank transfer via BPI, BDO, or Metrobank. Your account must have completed KYC verification before any withdrawal is processed. Bonus funds are not withdrawable until applicable wagering requirements have been fully met.

pisogame uses RNG-certified game engines for all slot and table games, independently tested by PAGCOR-recognized testing laboratories. Live dealer games use real physical cards and equipment in professionally certified studios — outcomes are determined by actual dealing, not software. pisogame's PAGCOR license requires ongoing compliance audits, meaning game fairness is subject to independent regulatory oversight, not just self-certification.

Yes. pisogame is fully optimized for mobile browsers on both Android and iOS devices. You can access pisogame.lat directly from Chrome, Safari, or your preferred mobile browser — no app download required. The platform automatically adjusts to your screen size. All games, deposits, withdrawals, and account settings are fully functional on mobile.

Return to Player (RTP) varies by game and is set by each game studio in accordance with PAGCOR requirements. Most slots on pisogame have an RTP between 95% and 97%. The specific RTP for each game is displayed in the game's information panel — tap the "i" or "?" icon inside the game to view it. Higher RTP means a higher theoretical long-term return to the player.

Yes. pisogame's live casino section features real human dealers and live-streamed tables for Baccarat, Roulette, Blackjack, Dragon Tiger, Sic Bo, and more. Games run 24/7 with Philippine Standard Time-friendly schedules. Live casino games are streamed in HD from certified studios. Minimum bets start from ₱10 on selected tables, with high-roller tables available for VIP players.

A 30x wagering requirement means you must wager (bet) the bonus amount 30 times before it can be withdrawn as real money. For example, if you receive a ₱500 bonus with 30x wagering, you need to place a total of ₱15,000 in bets using that bonus before it converts to withdrawable cash. Slots typically contribute 100% to wagering; live casino games may contribute less — check the specific promotion terms.

No. Bonus funds and any winnings generated from bonus funds cannot be withdrawn until the applicable wagering requirement is fully met. If you attempt to withdraw before completing wagering, pisogame will typically cancel the bonus and any associated winnings. Your real-money balance (funds deposited separately from the bonus) remains withdrawable at any time, subject to standard KYC requirements.

Yes. pisogame has a tiered VIP loyalty program that rewards consistent play with faster withdrawals, higher deposit limits, dedicated account managers, exclusive bonuses, and cashback offers. VIP tiers are based on cumulative wagering activity. Progression through the tiers — from Standard to Gold, Platinum, and Diamond — unlocks progressively better benefits. Contact support to learn your current tier status.

If your bonus expires before you complete the wagering requirement, the remaining bonus funds and any winnings generated from them are forfeited from your account automatically. Your real-money balance is unaffected. pisogame sends reminder notifications before bonuses expire — make sure your contact details are current so you don't miss them. Always check validity periods before claiming a promotion.

Log in to your pisogame account and go to Account Settings, then Responsible Gaming. From there, you can set daily, weekly, or monthly deposit limits. Limit reductions take effect immediately. Limit increases require a 24-hour cooling-off period before becoming active — this is a deliberate design feature to protect players from impulsive decisions. You can also set session loss limits and time reminders from the same menu.

Self-exclusion on pisogame allows you to lock your account from all gaming activity for a period you choose: 6 months, 1 year, 2 years, 3 years, or 5 years. Once activated, the exclusion cannot be reversed or shortened for any reason — not by contacting support, not by any appeal. During exclusion, deposits are declined and marketing communications stop. After the period ends, a mandatory 30-day review applies before reactivation.

If you think gambling is becoming a problem, act immediately — do not wait. First, activate pisogame's self-exclusion tool from your account settings to lock your account. Then consider reaching out to professional support: the National Center for Mental Health (NCMH) in Mandaluyong City handles gambling-related concerns, and Gamblers Anonymous Philippines has chapters in Metro Manila, Cebu, and Davao. PAGCOR also provides responsible gaming resources through its official programs. You are not alone, and getting help is the right move.